On October 5th, the City Clerk/Tax Collector's office will be changing software providers, including the platform we utilize for online motor vehicle registrations. The new online motor vehicle platform (EB2Gov) is a component of the new software (ClerkWorks) which we will be using in our office. You may already be familiar with EB2Gov - the City currently utilizes EB2Gov for online dog licensing and vital record requests; we also use their software for over-the-counter debit/credit card processing. EB2Gov and ClerkWorks are integrated, which is a huge benefit to the efficiency of transactions. More information will be released regarding these new features and how it will benefit our customers in the coming weeks.
Unfortunately, in order to implement the new software, customers will not be able to renew vehicle registrations online from Friday October 1st through Monday October 4th. (In-person and mail transactions are still available.) Online motor vehicle payments will resume on Tuesday October 5th through EB2Gov. This software change will not effect online payments for Property Taxes and Water & Sewer at this time.
Please be advised that convenience fees for online motor vehicle, dogs and vital records will be changing as a result of this new software. For online dog licensing and vital records requests, you will notice a slight reduction in cost. However, for online motor vehicles you will notice a slight increase. As a reminder, the City does not collect this convenience fee; it is paid directly by the customer to the payment processing center at the time of transaction.
The convenience fees for online payments are as follows:
- Debit/Credit Card Convenience Fee of 2.79%, with $1.50 minimum charge. (This was previously 2.95% for motor vehicles and remains the same for dog licensing and vital records.)
- Online ACH Convenience Fee of $0.95 (This was previously free for motor vehicles and remains the same for dog licensing and vital records.)
- Online Per Shopping Cart Fee of $0.95 (There was no Shopping Cart fee through our previous Motor Vehicle Platform. This was reduced from $1.50 for online dog licensing and vital records.)
- Online Per Item Fee - no longer applies. (This fee never existed for Motor Vehicle renewals. This fee was $1.50 per item for online dog licensing and vital records.)
If you visit our office for an in-person transaction, please note that the Debit/Credit Card fee for over the counter transaction has not changed; there is still Convenience Fee of 2.79%, with $1.50 minimum charge. As a reminder, cash or check are also acceptable at no additional charge.