The following message is an update regarding Comcast’s response to the ongoing COVID-19 crisis.
As the country continues to grapple with the COVID-19 pandemic, Comcast recognizes we play an important role in helping our customers stay connected – to their families, their workplaces, their schools, and the latest information about the virus – through the Internet.
Comcast recently announced that it will extend the below-listed commitments for Xfinity customers through June 30th to help ensure students can finish out the school year from home and remain connected to the internet during the COVID-19 crisis:
- No Disconnects and Waiving Late Fees: We will not disconnect a customer’s Xfinity Internet, Xfinity Mobile, or Xfinity Voice service, and we will waive late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams are available to offer flexible payment options or help find other solutions.
- Xfinity Wi-Fi Free for Everyone: Xfinity Wi-Fi hotspots in business and outdoor locations across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity Wi-Fi hotspots, visit xfinity.com/wifi.
- Pausing Our Data Plan: With so many people working and educating from home, we want our customers to access the internet without thinking about data plans. While the vast majority of our customers do not come close to using 1TB of data in a month, we are pausing our data plans to give all customers unlimited data for no additional charge.
- Internet Essentials: Internet Essentials is the nation’s largest and most comprehensive broadband adoption program. We are extending our offer of 60 days of complimentary service for new customers that sign up by June 30th. Internet Essentials is normally available to all qualified low-income households for $9.95/month. In addition to the 60 days of complimentary service, Comcast is also temporarily offering amnesty to low-income households who would otherwise qualify for Internet Essentials but have a past due balance that is less than a year old. Comcast will offer amnesty for that debt for the purpose of connecting to Internet Essentials, so long as the customer meets all the other eligibility criteria. For more information, visit internetessentials.com.
- April 27, 2020 Announcement
For more information and updates from Comcast related to Coronavirus, visit any of the below-listed links:
- Network Performance Website: Information about Comcast’s network, the steps taken to ensure reliability, and additional measures Comcast is taking to keep everyone connected can be found at corporate.comcast.com/covid-19/network
- Collection of Comcast’s COVID-19 Responses and Activities: All of Comcast’s COVID-19 responses and activities can be found at corporate.comcast.com/covid-19.
Comcast employees live and work in the communities we serve, and we all share the unified belief that it’s our Company’s responsibility to step up and help during this unprecedented and challenging time. I hope this information provides some reassurance and comfort that Comcast is here to support you, our customers and communities we serve.
Melissa R. Pierce
Manager, Government & Regulatory Affairs
Western New England Region