Setting Up a Payment Plan

Flex-Pay Plan

You can make installment payments on bills by using a simple self-service selection called Flex-Pay. Your plan will include 6 equal payments and you can decide the plan start and end dates and the payment method, either credit card or e-check. Each payment will incur a convenience fee.

Cancellations & Process Changes

Once your Flex-Pay schedule is made, you will receive an email confirmation of the schedule. Individual email reminders will be sent to you 3 days prior to each payment being made. You may cancel a Flex-Pay schedule at any time during the payment period, however only future payments will be cancelled. For example, if you have scheduled 6 installments and after the first 2 payments have been processed, you decide to cancel the schedule, only payments 3, 4, 5 and 6 will be affected. At that point, you can create a new Flex-Pay schedule for the remaining amount due. There is a 40 cent transaction fee charged for each Flex-Pay payment.


Steps to creating a customized payment plan:
  1. You must be registered to make a Flex-Pay schedule.
  2. Once signed in, select "View or Pay Open Invoices" under My Account.
  3. Select the invoice, by clicking in the right side box (a checkmark will appear), click pay selected.
  4. Under "When would you like to pay?" you will see 3 payment options, Flex-Pay, today and schedule a payment. Select Flex-Pay.
  5. Add a payment method by clicking on either the new bank account or new credit card button and enter your payment information (or select existing method). Click continue to proceed.
  6. On the next screen, you will enter the payment schedule timeframe and press "Create My FlexPay Schedule." Review the schedule and press continue.
  7. Finally, you will review the payment information and schedule and click "Schedule My FlexPay Payments."
  8. Three days prior to each payment being processed, you will receive an email notification.