Procedure for Filing Compliments or Complaints

Professional Standards

Procedure for Filing Compliments To or Complaints Against 

a Lebanon Police Department Employee


Professional Standards Bureau

Operated under the direction of:

Captain Timothy Cohen

603-448-1212


To Commend a Lebanon Police Department Employee:

The best way to commend the actions of a Police Department employee is to write a brief letter describing the incident and the actions you think were exceptional. Information such as the date, time, and the location will help identify the employee if you do not know his/her name.

If you choose not to write, you may ask to speak to the employee’s supervisor and make a verbal commendation. Commendations received by the Lebanon Police Department are forwarded to the employee with a copy placed in his/her personnel file.

Although our employees do not expect to be thanked for everything they do, recognition of exceptional services is always welcomed. This kind of feedback helps us know if we are doing a good job.


To File a Complaint Against a Lebanon Police Department Employee:

Complaints will be accepted from any source, whether made in person (36 Poverty Lane), by mail, or over the phone (603-448-1212 and ask to speak with the Officer In Charge). You may also submit a complaint via e-mail to Police@LebanonNH.gov. The Professional Standards Bureau, when it becomes aware of complaints or allegations against a department member, may conduct an independent investigation or may refer the complaint.

The average case takes 30 to 90 days to complete. This would depend on the complexity of the case and availability of witnesses. Once the investigation is concluded, the Chief of Police will notify you by mail of the findings.

Final Disposition of Complaint Cases May be Any of the Following:

1. SustainedThe allegation is substantiated.

2. UnfoundedThe allegation is false or not factual.

3. ExoneratedThe incident occurred, but the member/employee acted lawfully, properly, and in accordance with procedure.

4. Not SustainedThe allegation is not substantiated. No sufficient evidence was uncovered to prove or disprove the allegation.

5. Misconduct Not Based on Complaint (Sustained): Substantiated misconduct which was not based or alleged in the initial report.