How We Bill for Water & Sewer

Established Fees

On December 2, 2020, City Council approved an increase of 8% in the water service rate and 7.2% in the sewer service rate to take effect on January 1, 2021. 

When will the rate changes take effect?  

Rate changes became effective on January 1, 2021 and will be reflected in the May 1, 2021 billing. The water/sewer billing cycle is as follows: 

  • 1st Quarter (January – March):  Meters read in April, bills issued May 1st, payment due June 1st
  • 2nd Quarter (April – June): Meters read in July, bills issued August 1st, payment due September 1st
  • 3rd Quarter (July – September): Meters read in October, bills issued November 1st, payment due December 1st
  • 4th Quarter (October – December): Meters read in January, bills issued February 1st, payment due March 1st

If you have questions about your water/sewer bill, please contact the Utility Billing Clerk

Estimate your fees

To help you better visualize the way your bill will be affected by the recent rate changes, we have created a spreadsheet calculator that allows you to enter your current usage information to view projected rate changes. Simply download the spreadsheet and enter your information to see how your rate will change on a quarterly, monthly, and annual basis.

How do I pay my water/sewer bill?

You can pay your water/sewer bill in one of the following ways: 

  • Pay online via our 3rd party vendor. 
  • Pay in person at any open window in the City Clerk's area or at the Utilities window located on the 2nd floor level of Lebanon City Hall, Monday-Thursday, 7:00am to 5:00pm. 
  • Drop your payment in the green dropbox located outside the City Hall side entrance. Please be sure to place it in a sealed envelope, attention: Utilities Billing Clerk.
  • Mail your payment to Lebanon City Hall, Attn: Utilities Billing Clerk, 51 N. Park St., Lebanon, NH 03766.

How can I save money on my bill?

With the removal of the minimum charge on our water/sewer bills, you as the consumer have more control over your bill, making it possible to save money through your water conservation efforts. The following are ways you can conserve water both indoors and outdoors.

Residential Water Conservation Strategies

INDOOR: Save 20% to 35%

  • WaterSense labeled fixtures
    • 1.28 gallon/flush toilets
    • 2.0 gallon/minute showerheads
    • 1.5 gallon/minute aerators and faucets in bathrooms and lavatories
  • ENERGY STAR labeled appliances
    • Clothes washers < 20 gal/load 
    • Dishwashers < 7 gal/load  
  • Wash only full loads of laundry and dishes

  • Repair leaky faucets, toilets, showers, hose connections

OUTDOOR: Save 20% to 50%

  • Water your lawn only as needed
    • 1 to 2 days a week (at most)
    • Early morning or evening
  • Plant low water-use and native grasses, plants, and trees
  • Limit water-thirsty turfgrass to play and functional areas only
  • Install soil moisture sensors, smart irrigation controllers, rain shutoffs

  • Check and repair promptly
    • Leaks in hose bibs, irrigation lines
    • Broken sprinkler heads
    • Overspray: sidewalks, streets, etc.